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COMMUNICATION AND CULTURAL COMPETENCY
SERIES:
1.
Cultural Competency: Series
Author: Marlene V.
Obermeyer, RN, MA
FREE
COURSE:
Cultural
Competency: The Building Blocks
Learn how to work
more effectively in diverse settings.
Actions
Speak Louder Than Words (Online 1.6 contact hours)
Author: Marlene V.
Obermeyer, RN, MA
Actions Speak Louder Than Words: An
overview of nonverbal communication in healthcare. (1 Contact Hour)
Did you know:
That only around 7 percent of the meaning of any message is carried
through the spoken word?
Over 90 percent of the meaning is carried through voice and facial
expressions?
Poor communication is responsible for as many as 50 percent of all
medication errors and up to 20 percent of adverse drug events in the
hospital?
What is one strategy that would both reduce malpractice claims and
enhance patient care?
Effective
Communication in Nursing: The Foundation
(2.2 Contact Hours)
Author: Marlene V.
Obermeyer, RN, MA
This
module introduces the basic concepts of communication. What does it
mean people say they understand? What are the elements of effective
communication? What are the barriers to effective communication? How
can we use communication theory to improve our nursing practice?
By the end of this course, the participant should be able to:
1. Define communication.
2. Discuss the 6 elements of communication.
3. Describe barriers to effective communication.
3. Explain effective communication according to the Convergence Theory.
4. Evaluate a nursing communication encounter using a
theory of communication.
Communication:
A Critical Skill (Part I) (Online 1.6 Contact Hour)
Author: Marlene V.
Obermeyer, RN, MA
Communication is the root cause of most
sentinel events in healthcare, according to the Joint Commission.
In this module, you will learn the role of the organization in
promoting effective communication in the delivery of safe and quality
health care.
Course objectives:
By the end of this course, the participant should be able to:
1. Define a "sentinel event."
2. Describe the characteristics of sentinel events and the role of
communication in these events.
3. List ways that leaders can promote a culture of communication in
organizations.
4. Discuss structured communication techniques that promote effective
communication.
SAFETY:
Preventing
Harm From High-Alert Medications (3 Contact Hours)
Author: Marlene V.
Obermeyer, RN, MA
Read the
course lessons on this site. culture-advantage.wikispaces.com Then
log in to take the exam.
Course Desription:
Although any medication used improperly can cause harm, high-alert
medications cause harm more commonly and the harm they produce is
likely to be more serious. The harm leads not only to patient
suffering, but also to additional costs associated with care of these
patients.
By the end of this course, the participant should be able to:
1. Define High-Alert or High-Hazard medication.
2. Discuss the risks associated with High-Alert medications.
3. Identify three groups of medications that account for 50% of adverse
drug events.
4. Recognize adverse drug events that can occur from this group of
medications.
5. List three general principles of a safe medication system.
6. Discuss recommendations to improve management of the following
medications:
anti-coagulants, narcotics, and insulin.
Snake
Oil or Holy Water: Using a SCREEN Test to Evaluate Health Information
on the Internet (Part 1:1.5 Contact Hours. Part 2: 1.5 Contact Hours)
Author: Marlene V.
Obermeyer, RN, MA
What do you say to a patient when he
asks you about the effectiveness
of glucosamine for arthritis? Or what do you do when a patient tells
you that she has stopped taking her "hormone pills" because she read on
the Internet that estrogen causes cancer?
After completion of this course, the
participant should be able to:
1. Discuss the prevalence of
misinformation on the Internet and the
implications for patient education.
2. Evaluate health information websites
applying the SCREEN criteria.
3. Create a list of at least 4 sources
of credible health information
(based on the SCREEN test) that are specific to your practice area.
4. List strategies for discussing
Internet research with patients.
OLDER
ADULTS:
Depression
in Older Adults (Online 2.5 contact hours)
Author: Marlene V.
Obermeyer, RN, MA
Depression in Older Adults: Assessment
and Intervention (2.5 contact hours)
Course objectives:
After completion of this course, the participant should be able to:
1. State the definition and criteria for depression.
2. Recognize the prevalence of depression in older adults.
3. Discuss the signs and symptoms of depression in older adults.
4. List examples of pharmacological and non-pharmacological treatment
options.
5. Discuss nursing assessment and interventions for older adults with
depression.
OCCUPATIONAL SAFETY:
I
hate shots! Vaccination of health care workers (Part 1: 1.6 Contact
Hours. Part 2: 1.6 Contact Hours)
Author: Marlene V.
Obermeyer, RN, MA
In this course, you will learn:
1. The incidence of influenza among health care workers.
2. The transmission of influenza in the healthcare setting.
3. Barriers to the acceptance of the influenza vaccine among HCW.
4. The rationale for immunization of HCWs.
5. Where to find resources on how to make a decision about vaccination.
Part 2 is also available for 1.6 contact hours. The questions are based
on the lessons from this module.
Safe
Staffing Saves Lives (Online 1.6 Contact Hours, currently in
development.)
Author: Marlene V.
Obermeyer, RN, MA
This course is based on the publication
of the International Council of Nurses: Safe Staffing Saves Lives (May
2006).
Permission has been granted by the ICN to use the article for
continuing education.
After completion of this course,
the participant should be able to:
1. Define safe staffing, skill mix, and nurse-patient ratio.
2. Discuss the relationship between safe staffing and
patient safety.
3. Discuss the relationship between safe staffing and nurse safety.
4. Examine the pros and cons of mandatory staffing ratios.
5. List at least 4 ways that nurses can advocate for safe staffing
levels.
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