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Actions Speak Louder Than Words (1 Contact Hour)
Author: Marlene V. Obermeyer, RN, MA
Actions Speak Louder Than Words: An overview of nonverbal communication in healthcare. (1 Contact Hour)
Did you know:
That only around 7 percent of the meaning of any message is carried through the spoken word?
Over 90 percent of the meaning is carried through voice and facial expressions?
Poor communication is responsible for as many as 50 percent of all medication errors and up to 20 percent of adverse drug events in the hospital?
What is one strategy that would both reduce malpractice claims and enhance patient care?
By the end of this course, the participant would be able to:
1. Discuss the importance of communication and culture in the nurse-patient interaction.
2. Identify the relationships between verbal and nonverbal communication.
3. List three dimensions of nonverbal communication.
4. Explain implications of nonverbal communication in the healthcare setting.
Click here to go to the homepage.
FEE: $5.00 (1 Contact Hour)
Course available through 30 Sep 2011
Number of lessons: 1
Course time (min): none
Test:
on
Cost: 5 USD
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